HELP! My Hearing Aids Aren't Working.

This blog will provide at-home troubleshooting steps to try if your hearing aids are not working, sound soft, or are whistling.


My Hearing Aids Have No Sound.

  1. Look at the piece of the hearing aid that goes into the ear. Is there wax or debris? Wipe off any debris with a dry tissue.

  2. Change your dome (this is the rubber end piece on the hearing aid).

  3. Change your wax guard/filter (this is the white piece on the end under the dome).

  4. Make sure your hearing aid is turned on. Hearing aids are usually powered on by closing the battery door or taking the hearing aids out of the charger. If the battery door won’t shut easily, the battery is likely upside down. Take the battery out, flip it and try inserting again. If placed properly, the door will close easily.

  5. If you are not sure if the hearing aid is charged, place the hearing aids in the case and wait until light indication is green to take out. Color indications will alert you to battery status. Red= bad, yellow= okay, green=good.

  6. Replace the battery. Try a new pack of batteries if needed.

  7. Consider whether the hearing aid may be damaged. Contact your hearing care professional for further assistance.

My Hearing Aids Are Not Loud Enough.

  1. Visually examine the hearing aids. Is there earwax blocking the microphone opening or the sound outlet?

  2. Change your dome (this is the rubber end piece on the hearing aid).

  3. Change your wax guard/filter (this is the white piece on the end under the dome).

  4. Turn up the volume with your remote control or directly on the hearing aid. If you have a manual volume control wheel, adjust the wheel up and down a couple of times to make sure you can hear the volume changing. If no wheel, press the button towards the top of the hearing aid several times.

  5. Try a different program or memory. You may have accidentally switched to a different program that is set differently to your usual program.

  6. Consider whether your hearing may have changed. Your Audiologist can test your hearing and adjust your hearing aids accordingly.

My Hearing Aids Are Whistling and Have Feedback.

  1. If your hearing aids are whistling while in your ears, reposition them and push them in fully. Improper insertion can cause whistling.

  2. Turn down the volume. If the hearing aids are properly inserted and they stop whistling when you turn down the volume, there may be too much sound leaking out. You may need to have the fit adjusted by your audiologist.

  3. If you think your ear canals may be blocked with earwax, see your audiologist to check your ears for wax and complete wax removal if needed.


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